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The Minimum CRM version and CRM build number fields list the minimum Microsoft Dynamics CRM version that has been tested and that is compatible with the listed product.Īpple Safari (latest publicly released version) running on Mac OS X 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite), or Apple iPadĪctive Directory Federation Services in Windows Server 2008 (AD FS 2.0)ĪctiveDirectoryFederationServicesinWindowsServer2008 R2Īctive Directory Federation Services in Windows Server 2012Īctive Directory Federation Services in Windows Server 2012 R2Īctive Directory Federation Services in Windows Server 2016Īzure virtual machines (support for Microsoft Azure virtual machines)Ĭompatible - Requires Azure Premium StorageĬRM 2015 for Outlook Client (No Offline Capabilities) The following products have been tested or are currently being tested for compatibility with Dynamics CRM 2016. When the testing of these products is complete, this article will be updated to show the revised status values. The products that have a status of "TBD" are being considered for future compatibility. This article supplements the information in the Microsoft Dynamics CRM Implementation Guide. This article does not indicate Microsoft Dynamics CRM compatibility for all products. It also focuses on the most common compatibility questions that are processed by Microsoft Dynamics Technical Support. This article focuses on recent and upcoming compatibility testing for Microsoft Dynamics CRM 2016. This means that no matter who that customer speaks to next, that person has the information they need to provide exemplary service.Dynamics CRM 2016 More. Repairs and recommendations are added to customer records, updated across the organization, and accessible by people from every department. When integrated with a CRM platform, CRM tools for field service give customer service representatives the detailed information they need to schedule the technician with the right training and equipment so that the issue is fixed the first time. New innovations in Internet of Things (IoT) technology make it possible for companies to monitor their products in the field and flag potential issues or maintenance recommendations before customers are even affected. These tools often streamline inventory management and enable technicians to add notes from service calls to the customer database. In addition to providing a better customer service experience, an integrated CRM customer service tool makes sure customer data is accessible and useful for supporting future sales or service requests.ĬRM tools for field service create work orders for service calls and help technicians access customer records when they’re out in the field. From that customer’s initial interest in a product or service all the way through purchase and beyond, every step in the customer journey is accessible and useful for future interactions with that customer. When integrated with sales and marketing CRM tools, CRM customer service tools provide a true end-to-end view of the customer: How the customer was acquired, what they purchased, and everything that’s happened since their first transaction.
This makes it possible to ensure a high-quality customer service experience and guide customers to a resolution more quickly. In addition to facilitating these interactions, these tools record and add them to the customer’s history to create a comprehensive view of the customer. CRM customer service tools help you interact with customers across multiple channels.
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